Launch reservations
A launch reservation can be withdrawn by emailing [email protected] before it becomes a paid and accepted order. Include the reservation reference and the email used to submit it.
Paid orders
Before paid fulfilment opens, Nutrae will display the applicable cancellation, return, damaged-goods and refund terms at checkout. Those terms will identify any legal withdrawal rights and any safety-based limits for opened food supplements.
Damaged or incorrect delivery
When fulfilment opens, report a damaged, leaking, incorrect or missing item promptly with the order reference and photographs where practical. Do not use a product if its seal is broken unexpectedly or the product appears compromised.
Refund method
Any approved refund is returned through the original payment route unless law requires another method. Bank or card processing time is outside Nutrae's direct control.
Questions
Contact [email protected]. Do not send payment-card details or unnecessary medical information by email.